Leatherman Warranty
How does the Leatherman Warranty work?
Leatherman USA take extraordinary measures to ensure that your Leatherman product will give you many years of dependable service.
Whitby & Co (UK) Ltd are the exclusive Importer and Distributor / Warranty Centre for Leatherman in the UK and Ireland. If your product requires attention, we'll be happy to take a look at it for you.
Leatherman's Warranty policy covers tools that have failed as a result of a material defect and / or workmanship. Under Leatherman's 25 year warranty, tools will be replaced, at our discretion, with the same or comparable model if your returned tool has been retired. We are unable to send you replacement parts.
Exceptions
This warranty covers only the original / primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and / or unreasonable use of your Leatherman product. This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, engraving, colour finishes, unauthorised repairs, modifications, cleaning or sharpening. Any of the aforementioned will be returned to sender with the exception of the Ainsworth Sheath.
This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.
Our warranty program covers tools purchased for personal use only. This warranty does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.
Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
How do I return my tool?
- Download and complete a warranty return form. Download here
- Package your tool up and return along with the warranty returns form, please keep hold of all Sheaths and Accessories (Except Ainworths sheath if returning under warranty)
- Send your tool back to us via a Trackable Service, to the address below, please keep hold of all tracking information until you have received your replacement tool.
Returns Address:
Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY
- Please allow us 15 Working Days to process your warranty, if you haven’t received a replacement after 15 Working Days, please get in touch with us at warranty@whitbyandco.co.uk
Who covers the postage to return my tool?
We will cover the cost of sending your tool back to you using the Royal Mail 48 Hour Age Checked Tracked Service.
How long will it take for you to look at my tool?
Our Warranty team will assess your warranty return. We strive to address your warranty concerns within 15 business days after receiving the item. Kindly refrain from emailing us for updates on your warranty status unless you have not received communication from us after the 15-day period.
I cannot live without my Leatherman even for one day. Can you send me the parts I need so that I can repair it myself?
Our products are intended to be taken apart solely by technicians trained at the factory. Trying to disassemble a Leatherman tool on your own could lead to missing parts and a diminished tool performance. This action might also void your warranty protection.
My tool has sentimental value. Can I have my old tool returned to me as well as a replacement?
Some customers do have a sentimental attachment to their tools. We regret that we are unable to send you both a replacement tool and your original tool.
Can I have a different blade fitted to my Leatherman tool?
Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.
Can my replacement tool be re - engraved?
Unfortunately imprinting / engraving is not covered by the warranty. We do not have the facilities to re - engrave replacement tools.
What happens if I don’t want an alternative tool?
If the product you have has been discontinued, we may need to replace it with an alternative model. If this is the case, and you are not happy with the alternative model, please notify us with 10 days of receipt. Your replacement will need to be returned to us and upon receipt, we will arrange for your old tool to be returned to you.
I've had my Leatherman for a very long time and the belt sheath is just about worn out. How can I get a replacement?
We regret to inform you that our warranty does not apply to sheaths and accessories. We offer a range of sheath models for you to explore on our accessories page.
I chose my Leatherman tool as I liked the colour but this has now worn off. Can I receive a replacement?
We regret that colour finishes are not covered by our warranty and any discolouration or depletion of the colour of your tool is due to natural wear and tear.
Can you service or sharpen my Leatherman?
We do not provide a general or blade sharpening service. Details of how to maintain your tool can be found on our Maintenance page.
I am unable to print the form. What should I do?
If you jot down all your details on a sheet of paper, including your name, address, as well as a contact email or phone number, we will be able to process your warranty return.
Can I upgrade my tool and pay the difference?
Unfortunately, we cannot facilitate tool upgrades or accept payments to cover the price difference for the tool.
Any other questions?
If you have been unable to find the answer to your question, please contact our Warranty team at warranty@whitbyandco.co.uk. We aim to respond to all email enquiries within two working days.