General Warranty FAQs

How does the warranty work?

All of our products are warranted against material or manufacturing defects from the date of the original purchase. The length of a product’s warranty does depend on the manufacturer.

You simply have to print and fill out the Warranty Returns Form provided here, put the form and your product in the post to us and we'll take care of the rest. If a fault is found we'll repair or replace your product and send it back to you free of charge.

This warranty does not cover normal wear and tear, abuse, alteration, theft, loss or unauthorised and/or unreasonable use of your product.

How do I return my product to you?

Step 1 - Package your warranty item securely

Unfortunately, we cannot be responsible for items that do not reach us. Please send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Please don't send your accessories.

Be sure to download and complete the Warranty Returns form - download here.

The form must be completed, signed and included with your defective product in order for us to process your warranty request.

Step 2 - Ship your package to;

Whitby & Co (UK) Ltd
Warranty Returns
Aynam Mills
Kendal
Cumbria
LA9 7BY

If a fault is found, provided it is within the manufacturer’s Warranty period, we'll replace your defective item free of charge and return it to you at our expense.

Who covers the postage?

You are responsible for shipping costs for returning your defective item to us. We will return your replacement at our cost. If we are returning a bladed item to you, we will use the Royal Mail 48 Hour Age Checked Tracked Service.

How long will it take?

We aim to process all warranties within 10 working days from receipt.

If you have been unable to find the answer to your question, please email our Warranty team at sales@whitbyandco.co.uk